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Terms of Service

TERMS OF SALE VALID FOR ALL TICKETS TO THE OMAN FOOTBALL FAN ZONE EVENT

1. SCOPE AND ENFORCEABILITY OF THESE TERMS OF SALE (T&Cs)

These T&Cs contain the terms and conditions which apply to you (the “PRIMARY TICKETHOLDER”) when you acquire or purchase one or more general admission tickets (the “Ticket(s)”), for the Oman Football Fan Zone event (the “Event”). 

These T&Cs are to be read in conjunction with the ihjoz ‘Terms of Service – For Buyers’ (which are available on the ihjoz website). If there is any conflict or inconsistency between the terms and conditions in these T&Cs and any terms or conditions in the ihjoz ‘Terms of Service – For Buyers’, the terms and conditions set forth in these T&Cs shall prevail.

These T&Cs apply to any PRIMARY TICKETHOLDER and to any BENEFICIARY (i.e. any person that benefits, in any way whatsoever, from a Ticket acquired by the PRIMARY TICKETHOLDER), each of whom are referred to as a “HOLDER”. The Organiser is entitled to modify these T&Cs from time to time, without notice. The version of the T&Cs that is applicable is the version accepted on the date on which the Ticket is bought or acquired. The PRIMARY TICKETHOLDER agrees to ensure and confirms that the BENEFICIARY will comply with these T&Cs.

The PRIMARY TICKETHOLDER accepting tickets is confirmation of the PRIMARY TICKETHOLDER’s full acceptance to these T&Cs. The validation of the Ticket, and the HOLDER’s entry into the grounds of the Event, are further confirmation of the HOLDER’s irrevocable acceptance of the terms and conditions which are applicable to the Event. Any HOLDER who does not comply with these T&Cs may be denied access to the venue or may be expelled from it without being entitled to claim a refund for their Ticket.

2. TERMS OF USE OF THE TICKETS AND CUSTOMER SERVICE

Each Ticket will only be valid for one entry on the day stated on the Ticket. Tickets are neither exchangeable nor refundable.

In order to be able to enter the Venue, any HOLDER, must present their Ticket at one of the checkpoints implemented, and, if requested to do so, present an identity document in their name (driver’s licence, national identity card or currently valid passport). In the absence of these credentials, entry to the Venue may be denied.

The HOLDER must carry a functional mobile terminal (such as a smartphone) that enables the reading of the bar code or QR code of the ticket on its screen or a physical copy of their unique Ticket.

The Organisers disclaim liability in case of loss or theft of the mobile terminal on which the e-ticket is stored, or in case of a malfunction of the mobile terminal (due for instance to a discharged battery, not being able to display or retrieve the ticket, a break down or technical malfunction of the mobile terminal, not being able to connect to the Internet).

The Organisers may revoke access to the event to any HOLDER at its sole discretion.

Any queries concerning Tickets should be addressed to the Customer Service unit of ihojz, which may be contacted by e-mail at the following address: tickets@footballfanfestival.om. 

3. RESALE OF TICKETS/RESALE PLATFORM

HOLDER assumes all risk associated with the purchase of Tickets from any person or website other than the Organiser or its designated agents. Tickets may not be used for advertising, promotion (including contests and sweepstakes), or other trade or commercial purposes without the express written consent of the Organisers. No offer to resell or resale of Tickets is permitted to the extent prohibited by any applicable federal, state or local law or regulation. Any resale in violation of any law or regulation will invalidate Tickets without refund. Tickets may not be resold or offered for resale inside the Venue or surrounding grounds or parking areas, and any person who sells or offers Tickets for resale at any price inside the Venue will be removed from the premises, Tickets cancelled, and may be prosecuted.

Any direct or indirect sale, resale, auction, assignment, or transfer of any Ticket (collectively, “Resale”) must be done in accordance with all applicable laws and the Organiser’s policies.

HOLDERS are requested not to post pictures of their Tickets on social networking sites. Third parties may use the details and offer them for sale online to defraud/attempt to defraud others into buying them. This may result in HOLDERS being refused entry to the Event.

4. RESPONSIBILITY OF THE HOLDERS

The HOLDERS are responsible for their Tickets. Tickets shall not be refunded or exchanged (including in case of loss, theft or destruction) and no duplicate will be issued.

5. ACCESS TO THE VENUE

Only persons who are in possession of a Ticket may access the venue once only on the day for which the Ticket is valid. Any person who is not in possession of a Ticket may be expelled from the Venue. HOLDERS must keep their Tickets in their possession at all times. HOLDERS undertake to comply with the safety measures implemented by the Organisers in its T&Cs. Any breach of these measures may lead to the expulsion and prosecution of the HOLDER and in this case, they will not be entitled to receive a refund for their Tickets.

Children aged four and under attending with a HOLDER will be admitted to the Venue free of charge but must also be in possession of a valid Ticket, obtained upon the Glownet ticketing site as the official ticketing partner of Football Fan Festival – HOLDERS must provide valid proof of age for children aged four and under if asked to do so by Event personnel.

Access to the Venue will be prohibited to minors aged under 12 unless accompanied by an adult.

For reasons of safety (such as to prevent terrorism) and public health (such as to take protective measures against an epidemic like Covid-19), the Organiser’s may take exceptional measures that might slow down access to and egress from the venue, which PRIMARY TICKETHOLDERS and BENEFICIARIES acknowledge and consent to. Access to the Venue may be restricted to carriers of the documents required by the public health authorities on the date of the Event (such as a health pass or a vaccine passport).

Anyone showing clear signs of intoxication or of being under the influence of drugs will be denied access to the Venue.

Any person entering the Venue may be made to undergo a pat-down body search and may be requested to show the objects that they are carrying. Anyone who refuses to submit to these checks or to follow the instructions issued by the personnel in charge of ensuring the application of these measures will be denied entry to the Venue and will not receive a refund of the price of their Ticket.

The HOLDERS are advised to regularly consult the Website and official Event social media channels in order to best prepare their visit to the Venue.

6. SAFETY RULES IN THE VENUE

HOLDERS are subject to the Organisers Entry and Carry-In policy as appended to these T&Cs as Annex A.  Failure to adhere may result in HOLDER being denied access or being ejected from the Venue and the price of their Ticket will not be refunded.

In addition, it is forbidden:

  • to scale or cross any fences, barriers or other elements designed to contain or segregate the audience;
  • to engage in races, stampedes or slides;
  • to enter any unauthorised area of the Venue;
  • to sell or to hand over, in the Venue or in its immediate surroundings, any promotional or commercial item or object without the prior authorisation of the Organisers. The Organisers are entitled to ask the HOLDER to produce a copy of this authorisation upon entering the venue or at any point in time during their presence in the Venue.

HOLDERS must at all times follow the instructions issued by the police, the members of the security detail, the fire brigade, the stewards, the medical personnel, or announced over the Venue’s tannoy system.

Football Fan Festival Organisers are entitled to deny access to the venue to any person whose clothing or behaviour is deemed to be inappropriate. HOLDERS undertake not to engage in any behaviour that might cause harm to other persons, to the Event or to the Organisers.

It is forbidden to jeopardise the progress of the match by holding an unauthorised event or demonstration within the venue or nearby, whether the event or demonstration in question be of a commercial nature (including any “ambush marketing”), or of a militant or personal nature.

It is forbidden to conduct any sales activity whatsoever, to offer free of charge or in return for consideration, to sell or to hold items with the intention of selling them (such as, but not limited to, drinks, food, souvenirs, clothes, promotional and/or commercial items, printed materials), without the prior written authorisation of the Organisers.

7. IMAGE RIGHTS

Any HOLDER authorises the Organisers and the operator of the Venue, free of charge, to record and to use images in which they appear, by any means of acquisition (photography, video, etc.) during the event, on all media (without limitation in terms of quantity) and via any means of publication or broadcasting, worldwide and for the entire duration of the protection of the rights over same, with permission to assign these rights, for commercial or promotional purposes and/or for the purposes of showing the event, and as part of the transmission of these events by any medium whether current or future. The Organisers are entitled to assign these rights freely to any third party of its choosing.

Any photographs taken or other recordings of sounds or images made by a HOLDER in the Venue may be used only for private and personal, non-commercial and non-promotional purposes. Apart from private and personal, non-commercial and non-promotional purposes, i.e. to the exclusion of any commercial purposes, the HOLDER must not publish or broadcast at any time, over the Internet, on radio, on television and/or on any other form or type of media, whether current or future, any sound, image, description or result and/or statistics of any live feed within the Venue (whether wholly or partly), including any content of this kind created, recorded or captured as a still or moving image by mobile phones or by any other form of wireless and/or portable terminal, nor aid or abet any other person in engaging in such activities.

8. PROMOTIONAL AND COMMERCIAL ACTIVITES

It is forbidden to use any Ticket as a means of promotional and/or commercial activities, such as(i)as a prize in any competition, charity sale, auction, competition, game, lottery, internal simulation operations and any similar activities, and/or (ii) as an element of a sale linked to the provision of any services or the sale of any goods by the PRIMARY TICKET HOLDER, a BENEFICIARY or a third party, without first securing the express approval of the Organisers.

9. VIDEO SURVEILLANCE

The HOLDER is informed that, for their safety and security, the Venue may be equipped with a CCTV system and whose images may be used in case of legal action or prosecution.

10. DATA PROTECTION LAW

Football Fan Festival Organisers undertake to process and to store any personal data that is entrusted to it in keeping with the provisions of the European General Data Protection Regulation no. 2016/679 (the “GDPR”), solely for the purposes of the organisation and the management of the event that it organises and to keep PRIMARY TICKETHOLDERS informed about the latest news of Football Fan Festival and grant them priority access to goods and services linked to its activities. The HOLDERS are informed that they have rights of access, rectification, limitation, portability and erasure over this information in accordance with the GDPR. Any person whose personal data is gathered also has the right to challenge, on legitimate grounds, the processing of their data, and the right to determine the fate of their data after their death. These rights may be exercised at any time by sending a request by post to the following address:

Football Fan Festival, Quatro House, Lyon Way, Camberley, Surrey, England, United Kingdom, GU16 7ER

Football Fan Festival Organisers undertake to deal with this request in a timely manner.

11. LIABILITY OF THE ORGANISERS

HOLDER assumes all risks incidental to attendance at the tournament and related activities, from all known and unknown causes and obvious and hidden conditions, falls at the Venue and surrounding areas, and releases the Organisers, the Event’s appointed event managers, sponsors, volunteers and all agents thereof from all liability resulting from attendance at the Event.

Insofar as this is permitted by law, the Organisers disclaim liability for any damage and/or incidents beyond its control that occur during the Event. If the Organisers are held liable for such an incident, the Organisers undertake to refund the price of the Ticket(s) that the PRIMARY TICKETHOLDER paid, subject to the applicable rules and regulations.

The Organisers will not be held liable in case of non-performance, late performance or partial performance of its obligations due to circumstances of force majeure, that results in the outright cancellation, the partial cancellation or the deferral of the Event or a specific Event date For the avoidance of doubt, the following shall be considered as constituting force majeure: epidemics and pandemics (including Covid-19), and all decisions taken by government, administrative or judicial authorities to deal with same that are binding upon the Organisers and that have an impact on the organisation and/or staging of the Event or a specific Event date.

Within the same limitations, the HOLDER waives and undertakes to ensure that its insurers waive any direct or subrogation actions against the Organisers and its insurers in connection with the events that are described above, and by extension, in case of force majeure.

Any ancillary bookings, including travel arrangements, accommodation, purchases, rentals, or in general any services that are booked by the HOLDERS in connection with their attendance at the Event, will be at their own expense and risk.

The HOLDER will be responsible for any personal property that they bring into the Venue, and the Organisers disclaim liability in case of loss, theft or damage to the personal property of the HOLDER.

Any persons that the PRIMARY TICKETHOLDER brings into a Venue remains under the full responsibility of the PRIMARY TICKETHOLDER.

The PRIMARY TICKETHOLDER agrees to ensure that the BENEFICIARY or BENEFICIARIES’ full compliance with these T&Cs and undertakes to disclose to them the texts of these provisions, or the web links giving access to same.

12. CANCELLATION AND REFUND TERMS

12.1. Scope of the validity of the Ticket

The Organisers will be entitled to make changes to the time, the date, or the duration of the Event or a specific Event date, or to any other detail of relevance to any Ticket, in case of unforeseen circumstances, such as force majeure, safety or security issues or decisions taken by any authorised person or by any authority that has jurisdiction to do so.

In case of such a change, the Organiser will not be liable to the PRIMARY TICKETHOLDER of the Tickets, or to any other person, for the costs, expenses or losses arising from this change, save as per the terms that are set out in the following paragraphs.

As soon as possible after the decision to delay, postpone, reschedule or cancel a specific Event date, all the information available will be uploaded to the Website and event social media channels and brought to the attention of the PRIMARY TICKETHOLDER by any available means. Please note that it is also the HOLDER’s responsibility to ascertain whether the specific Event date has been delayed, postponed, rescheduled or cancelled, whatever its date or time.

12.2. Specific Event Dates

The Organisers are not obliged to offer any refunds, exchanges or replacement of tickets.  Where the event is closed to HOLDERS for safety or security reasons, or otherwise, the Organisers shall, at their discretion, provide the HOLDERS with one of the following a full refund of the face value of the ticket paid to the Organisers or its agents.

12.3. Event staging with limited capacity

If the Event is staged with a limited audience pursuant to a decision taken by the Organisers, whatever the reason for this, the HOLDER’s Ticket may be refunded provided that the PRIMARY TICKETHOLDER requests this within fifteen working days following the originally planned date of the Event.

13. CLAIMS

Any claim regarding billing will only be considered if it is raised within forty-five working days following the scheduled date of the applicable event. The PRIMARY TICKETHOLDER may contact the customer service unit of the Organisers if they have any questions or issues.

If any provisions of these T&Cs are deemed inapplicable, for any reason, by a court or an authority that has jurisdiction, the other remaining provisions will remain fully in force, in accordance with the intention of the parties.

14. APPLICABLE LAW AND SETTLEMENT OF DISPUTES

These T&Cs are governed by and interpreted in accordance with Oman law.

Any dispute in connection with the purchase or the use of a Ticket must be brought to the attention of the Organisers by means of a letter sent by registered post to the following address: tickets@footballfanfestival.om.

Any dispute arising from the application or the interpretation of these T&Cs, and in general, any dispute in connection with the purchase or the use of the Tickets, must be brought before the Omani courts.

ANNEX A – THE ORGANISERS’ ENTRY AND CARRY-IN POLICY

Alcohol Policy

The Organisers prohibit anyone from bringing alcohol into the Venue. Anyone who deliberately conceals alcohol while attempting to enter the Venue will be denied entry without refund and will face possible arrest and/or revocation of Tickets and/or future Ticket privileges. Those who are or appear to be impaired will be denied entry without refund. Anyone who deliberately conceals alcohol while attempting to enter the Venue or who are in any other violation of the alcohol policy face immediate ejection without refund and possible arrest and/or revocation of Tickets and/or future Ticket privileges.

Animals

Service animals for HOLDERS with disabilities are permitted. All other animals are prohibited.

Entry and Carry-In Policy

Prohibited Items

HOLDERS may not carry/bring the following items into the Venue:

  • any bag larger than 6″ x 6″ x 6″, including carrying cases, backpacks, camera bags or chair bags
  • any clear plastic, vinyl or other carry items larger than 12″ x 12″ x 6″
  • briefcases, coolers or other hard-sided bags or containers
  • glass, cans, aluminium bottles or thermoses
  • laser pens
  • selfie sticks
  • mono/tripods or other professional camera equipment
  • video cameras or other equipment designed for the sole purpose of video and/or audio recording
  • Drones
  • laptop computers
  • firearms, knives or weapons of any kind
  • alcohol
  • illegal drugs or substances
  • brooms, poles, staffs or sticks
  • seat cushions
  • animals (except service animals to aid HOLDERS with disabilities)
  • air horns or other distracting noisemakers
  • any devices that may interfere with and/or distract any sports or event participant, other Guest, audio or audio/visual telecast or recording of the game, match or event, or any technology-related service provided at the Tournament
  • step ladders of any kind
  • helmets (e.g., bicycle helmets, motorcycle helmets or baseball helmets)
  • masks or costumes
  • projectiles (e.g., Frisbees or beach balls)
  • aerosol cans (e.g., mace, pepper spray, hairspray or sunscreen)
  • confetti or glitter
  • fireworks
  • visible obscene, indecent or inappropriate clothing

Such items will be prohibited from being brought into the Venue. There is no storage area for these items. HOLDERS arriving by public transportation should take particular care not to bring any prohibited items, as no exceptions will be made. The Organisers reserves the right to change or modify this policy without notice.

Exit/Re-Entry

HOLDERS are not permitted to leave the Venue and return on the same ticket. Re-entry will be permitted only in the case of an emergency. In the event of an emergency, please see security personnel prior to exiting the Venue.

Date: 02.11.2022